TERMS AND CONDITIONS OF SALE - La Boite à Montres ®
These terms and conditions of sale (hereinafter the “Terms and Conditions”) apply to any purchase made by an internet user / natural person (hereinafter the “CUSTOMER”) on the website www.laboiteamontres.com (hereinafter the “SITE”) from PASSY DISTRIBUTION (hereinafter the “SELLER”), a SASU with share capital of €16,000, registered with the Paris Trade and Companies Register under number 523 551 513 00014, with its registered office at 36 rue Scheffer, 75016 Paris, France. The Company is subject to VAT under number FR93523551513.
Contact Tel.: +33 9 80 84 88 08 — Email: serviceclients [at] laboiteamontres.com
Satisfied or Refunded within 30 days!
You bought online and something isn’t quite right when your parcel arrives?
Return the item to us in new condition, in its original packaging, within 30 days of receipt: you will be refunded as soon as we receive the returned parcel.
IMPORTANT
Any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these terms and conditions of sale.
It is expressly stated that the watches shown in the photographs on the SITE are displayed for illustrative purposes only and are not covered by the contract of sale between the CUSTOMER and the SITE. For example, certain watches are shown for illustration in order to enhance the photographs of watch boxes, straps, winders or various tools.
Article 1. Definitions
The terms used below have, within these Terms and Conditions, the following meaning:
“CUSTOMER”: refers to the SELLER’s co-contractor, who warrants that they have the status of consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside any usual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when placing the order.
“PRODUCTS”: refers to all products available on the SITE.
“TERRITORY”: refers to the countries offered for delivery for orders placed on the SITE.
Article 2. Purpose
These Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual terms.
Article 3. Acceptance of the terms and conditions
The CUSTOMER undertakes to read these Terms and Conditions carefully and to accept them before proceeding to pay for an order of PRODUCTS placed on the SITE.
These Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to read carefully, download, print the Terms and Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the Terms and Conditions with each new order, the latest version of said Terms applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.
Article 4. Purchasing products on the site
To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide evidence of the consent of their legal representatives.
The CUSTOMER will be asked to provide information enabling identification by completing the form available on the SITE. The (*) sign indicates the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. Where applicable, DELIVERY tracking may be carried out using the online tracking tools of certain carriers.
The CUSTOMER may also contact the SELLER’s sales department at any time by email, at serviceclients [at] laboiteamontres.com, to obtain information on the status of their order.
The information the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.
Article 5. Orders
Article 5.1. Product characteristics
The SELLER endeavours to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information the CUSTOMER must receive under applicable law (within these Terms and Conditions).
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to constraints linked to its suppliers.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and compliant with European legislation in force and the standards applicable in France.
Article 5.2. Ordering procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s starting page, the steps may differ slightly).
5.2.1. Product selection and purchase options
The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CUSTOMER’s basket. The CUSTOMER can then add as many PRODUCTS to the basket as they wish.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the content of the order is correct. If the CUSTOMER has not already done so, they will then be invited to log in or register.
Once the CUSTOMER has validated the content of the basket and logged in / registered, an online form completed automatically and summarising the price, applicable taxes and, where applicable, delivery costs will be displayed.
The CUSTOMER is invited to check the content of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its content.
The CUSTOMER may then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear once the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order.
The CUSTOMER must also select the chosen delivery method.
5.2.3. Acknowledgement of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address communicated via the registration form is correct.
The SELLER does not send any order confirmation by postal mail or fax.
5.2.4. Billing
During the ordering procedure, the CUSTOMER must enter the information necessary for billing (the (*) sign will indicate the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER).
The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code for the DELIVERY address.
The CUSTOMER must then specify the chosen payment method. Neither the order form the CUSTOMER completes online, nor the order acknowledgement the SELLER sends to the CUSTOMER by email constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel. A copy of the invoice will then also be available in the customer’s online account.
Countries concerned by tax-free sale:
Delivery to SWITZERLAND or to the French Overseas Territories (DOM-TOM) is exempt from VAT (this will be visible when entering your destination country during the online account creation process). However, a local tax internal to the destination country will be borne by the customer upon delivery. Please check with local customs or the relevant tax authorities. This tax will be payable by the customer.
5.3. Order date
The order date is the date on which the SELLER acknowledges receipt of the order online. The time periods indicated on the SITE only start to run from this date.
5.4. Price
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros, all taxes included, as well as the applicable delivery costs (depending on the order price, excluding packaging and gifts, the DELIVERY address and the carrier or transport method chosen).
Prices include in particular value added tax (VAT) at the rate in force on the order date.
Any change in the applicable rate may affect the price of the PRODUCTS from the date the new rate comes into force.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices of the SELLER’s suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the event of a gross error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies “just-in-time” stock management. Consequently, as the case may be, the availability of PRODUCTS depends on the SELLER’s stock.
The unavailability of a PRODUCT is indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
At the CUSTOMER’s request, the SELLER may:
— either offer to ship all the PRODUCTS together as soon as the out-of-stock PRODUCTS are available again;
— or make a partial shipment of the available PRODUCTS first, then ship the rest of the order when the other PRODUCTS are available, subject to clear information regarding any additional transport costs that may be incurred;
— or offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will obtain a refund of all sums paid for the unavailable PRODUCTS no later than thirty (30) days after payment.
Article 6. Right of withdrawal and commercial return guarantee
The CUSTOMER benefits from the statutory fourteen (14)-day right of withdrawal provided for by the French Consumer Code, the terms of which are detailed in the “withdrawal policy” available in Appendix 1 hereof.
On a commercial and more favourable basis, the SELLER also offers the CUSTOMER an extended “Satisfied or Refunded” guarantee of thirty (30) days: the CUSTOMER may return any PRODUCT that is new, unworn, in its original and complete packaging, within thirty (30) days of receipt, in order to obtain a refund. This commercial guarantee is in addition to the statutory right of withdrawal and does not restrict its exercise. Its terms are set out in Appendix 1.
Article 7. Payment
7.1. Payment methods
The CUSTOMER may pay for their PRODUCTS online on the SITE using the methods offered by the SELLER:
Bank card
Payment is made via the SSL process on the website of our bank CIC-Crédit Mutuel and is subject to a validation system via the 3D SECURE process: a secret confirmation code will be sent to you by SMS by your bank in order to validate your online payment. The bank card number entered is known only to the bank and does not pass through our server.
PAYPAL
Via the customer’s PAYPAL account, which will confirm to the SITE the validation of the payment by secure means.
APPLE PAY
Via the Wallet app on your APPLE devices running iOS (iPhone, iPad).
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The CUSTOMER warrants to the SELLER that they hold all the authorisations required to use the chosen payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of the data transmitted online in connection with online payment on the SITE.
It is specified in this respect that all payment information provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card or PAYPAL, the CUSTOMER’s account will be debited as soon as the order for PRODUCTS is placed on the SITE.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these Terms and Conditions.
7.3. Late or refused payment
If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order by any other valid payment method.
In the event that, for any reason whatsoever (objection, refusal or other), the transmission of the money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
Article 8. Evidence and Archiving
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than €120 including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the French Consumer Code.
The SELLER agrees to archive this information in order to ensure the follow-up of transactions and to produce a copy of the contract at the CUSTOMER’s request.
In the event of a dispute, the SELLER will have the possibility of proving that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the delivered PRODUCTS until they are paid for in full by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.
Article 10. Delivery
The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal policy.
Article 12. Warranties
12.1. Legal warranty of conformity
The SELLER is required to deliver a compliant PRODUCT, that is to say fit for the expected use of a similar item and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT has the qualities that a buyer may legitimately expect having regard to the public statements made by the SELLER, including in advertising and on labelling.
In this context, the SELLER may be liable for defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, the assembly instructions or the installation when the latter was placed under its responsibility or carried out under its responsibility.
The action resulting from the defect of conformity is time-barred two (2) years from the delivery of the PRODUCT.
In the event of a defect of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate compared to the other option available, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund, without following the option chosen by the CUSTOMER.
In the event that a replacement or repair proves impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address:
PASSY DISTRIBUTION - Vitrine SOFRADOM - 36 rue Scheffer, 75016 Paris, France.
Finally, the CUSTOMER is exempt from providing proof of the existence of the defect of conformity of the PRODUCT during the twenty-four (24) months following delivery of the item.
It is specified that this legal warranty of conformity applies independently of any commercial warranty granted, where applicable, on the PRODUCTS.
12.2. Warranty against hidden defects
The SELLER is bound by the warranty for hidden defects of the PRODUCT sold that make it unfit for the use for which it is intended, or that so diminish this use that the CUSTOMER would not have acquired it, or would have paid only a lower price for it, had they known of them.
This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair proves impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: PASSY DISTRIBUTION – Vitrine SOFRADOM, 36 rue Scheffer, 75016 Paris, France.
The action resulting from hidden defects must be brought by the CUSTOMER within two (2) years of the discovery of the defect.
Article 13. Liability
The SELLER’s liability may under no circumstances be engaged in the event of non-performance or improper performance of the contractual obligations attributable to the CUSTOMER, in particular when entering their order.
The SELLER may not be held liable, or considered to have failed to perform hereunder, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts.
It is furthermore specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
Article 14. Personal data and confidentiality
Please consult the dedicated personal data page here.
Article 15. Complaints
The SELLER makes available to the CUSTOMER a “Customer Telephone Service” at the following number: +33 9 80 84 88 08 (non-premium-rate number).
Any written complaint from the CUSTOMER must be sent to the following address: PASSY DISTRIBUTION, 36 rue Scheffer, 75016 Paris, France.
Article 16. Intellectual property
All the visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. The trademark “LA BOITE A MONTRES ®” has been a registered trademark since 2011 in the various necessary classes.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER’s written authorisation.
This authorisation from the SELLER will in no case be granted definitively. This link must be removed at the SELLER’s request. Hypertext links to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Article 17. Modification of the Terms and Conditions
These Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable Terms and Conditions are those in force at the time of the order.
Modifications made to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 18. Jurisdiction and applicable law
These Terms and Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law.
In the event of a dispute, only the French courts will have jurisdiction.
However, prior to any recourse to arbitration or the state courts, negotiation in a spirit of loyalty and good faith will be favoured in order to reach an amicable agreement upon the occurrence of any conflict relating to this contract, including regarding its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the conflict. If, at the end of a period of fifteen (15) days, the parties fail to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below.
Throughout the negotiation process and until its conclusion, the parties refrain from bringing any legal action against each other in respect of the conflict subject to the negotiation. By way of exception, the parties are authorised to refer the matter to the interim relief court or to request the issuance of an order upon application. Any action before the interim relief court or the implementation of a procedure upon application does not entail on the part of the parties any waiver of the amicable settlement clause, unless expressly stated otherwise.
APPENDIX 1
WITHDRAWAL POLICY AND “SATISFIED OR REFUNDED” GUARANTEE
Principle of withdrawal
The CUSTOMER has, as a matter of principle, the statutory right to return or restore the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and no later than fourteen (14) days following the communication of their decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.
Statutory withdrawal period
The statutory withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.
In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT delivered.
Commercial “Satisfied or Refunded” guarantee of 30 days
Beyond the statutory fourteen (14)-day right of withdrawal, the SELLER offers, on a commercial basis, an extended return option: the CUSTOMER may return any PRODUCT that is new, unworn, in its complete original packaging and fit for resale, within thirty (30) calendar days of receipt of the PRODUCT, in order to obtain a refund. This commercial guarantee is in addition to the statutory right of withdrawal without restricting it or replacing it.
Notification of the right of withdrawal
To exercise their right of withdrawal, the CUSTOMER must notify their decision to withdraw from this contract by means of an unambiguous statement to: PASSY DISTRIBUTION, 36 rue Scheffer, 75016 Paris, France, or by email to serviceclients [at] laboiteamontres.com.
They may also use the form below:
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WITHDRAWAL FORM
To be sent to us by email as soon as possible:
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For the attention of PASSY DISTRIBUTION
SELLER’s telephone number*: +33 9 80 84 88 08
SELLER’s email address*: serviceclients [at] laboiteamontres.com
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference:
Order number:
- Ordered on [____________] and/or received on [________________]
- Payment method used:
- CUSTOMER name (customer account):
- CUSTOMER address:
- Delivery address:
- Date:
- CUSTOMER signature (except in the case of transmission by email)
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Return parcel address:
PASSY DISTRIBUTION - Vitrine SOFRADOM - 36 rue Scheffer, 75016 Paris, France.
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For the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before the expiry of the applicable period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund the total sums paid, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER’s wish to withdraw.
The SELLER will make the refund using the same payment method as the one the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different method; in any event, this refund will not incur any costs for the customer.
The SELLER may defer the refund until receipt of the item or until the CUSTOMER has provided proof of shipment of the item, the date retained being that of the first of these events.
Return conditions
The CUSTOMER must, without undue delay and, in any event, no later than thirty (30) days after receipt of their delivery, return the items of their order to:
PASSY DISTRIBUTION - Vitrine SOFRADOM - 36 rue Scheffer, 75016 Paris, France.
This period is deemed to be respected if the CUSTOMER returns the items before the expiry of the 30-day period.
Return costs
The CUSTOMER must bear the direct costs of returning the item.
Condition of the returned item
The PRODUCT must be returned new, unworn, following the SELLER’s instructions, and must include in particular all the accessories delivered.
The CUSTOMER’s liability is only engaged with regard to the depreciation of the item resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but their liability may be engaged if they carry out handling other than what is necessary.
Packaging
The PRODUCTS are packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must respect the same standards when returning PRODUCTS. In this respect, the CUSTOMER is invited to return the PRODUCT that does not suit them in its original packaging and in good condition, fit for resale.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
— supply of goods made to the CUSTOMER’s specifications or clearly personalised, such as made-to-measure items;
— supply of goods liable to deteriorate or expire rapidly;
— supply of goods which, by their nature, are inseparably mixed with other items;
— supply of sealed goods which cannot be returned for reasons of health protection or hygiene and which were unsealed by the CUSTOMER after DELIVERY.
APPENDIX 2
DELIVERY POLICY
Delivery zone
The PRODUCTS offered can only be delivered to the TERRITORIES authorised by the electronic form of the SITE during the ordering process.
It is impossible to place an order for any delivery address located outside these TERRITORIES.
The PRODUCTS are shipped to the delivery address(es) the CUSTOMER indicated during the ordering process.
Dispatch time
The times to prepare an order and then issue the invoice, before dispatch of in-stock PRODUCTS, are generally 24 hours. These times are understood excluding weekends and public holidays.
An email will automatically be sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the email address in the registration form is correct. In the case of special or “made-to-measure” orders, or in the case of an unavailable item, availability times are generally announced on the SITE. PASSY DISTRIBUTION undertakes to inform its CUSTOMERS of any possible change in time as soon as possible.
Delivery times & costs
During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping options for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased.
The details of delivery times and costs are set out on the SITE.
DELIVERY terms
Delivery time: shipping within France is 48-72 hours. This time is understood from the deposit of the parcel at La Poste. Parcels are shipped the day after your order (excluding weekends and public holidays), subject to acceptance of your payment.
The delivery time is extended to 7 days in Europe outside France, and to 14 days outside Europe.
The SITE offers proven delivery methods: COLISSIMO EXPERT RECOMMANDÉ - CHRONOPOST - EXPRESS COURIER. The parcel will be handed over to the CUSTOMER against signature and on presentation of an identity document.
In the event of absence, a delivery notice will be left for the CUSTOMER, to allow them to collect their parcel from their post office.
Delivery problems
The CUSTOMER is informed of the delivery date set at the time they choose the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable time and, in the event of non-delivery within this time, they may terminate the contract.
The SELLER will refund, without undue delay from receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same payment method as the one used by the CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.
Postal services may encounter technical problems, strikes or other incidents beyond our control. Beyond a delay of 15 days, we may offer a possible backup solution; please do not hesitate to contact us at +33 9 80 84 88 08.
Last updated: 3 July 2026.